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  1. Home
  2. Information Technology Services

Faculty and Staff | IT Resources

Penn State faculty and staff have access to a wide range of digital tools and services to support teaching, collaboration, administration, research, and remote work.

The IT Help Desk supports faculty and staff with account access, email setup, WiFi connectivity, classroom technology, software installation, and general troubleshooting.

If you need assistance, submit a support ticket or contact the Help Desk directly to get started.


 

Penn State Account
Access University systems and services using your Penn State Account throughout your affiliation with the University.

Multifactor Authentication (MFA)
Adds an extra layer of security by requiring identity verification on a secondary device.

WiFi
Step-by-step instructions and support for connecting to Penn State’s wireless network.

GlobalProtect VPN
Creates a secure connection to the University network when working remotely and is required to access certain secured resources.

Office 365 (Microsoft 365)
Includes Outlook email and calendar, Word, Excel, PowerPoint, and Teams.

Google Workspace
Includes Drive, Docs, Sheets, Slides, Forms, and more — available to all faculty and staff.

Zoom
Host, join, and record virtual meetings and classes.

Yammer
An internal social network for connecting with colleagues, sharing updates, and collaborating across departments.

Kaltura
Cloud-based video storage and streaming tool that integrates with Zoom and Canvas.

Canvas
Penn State’s learning management system for course setup, communication, grading, and content delivery.

Top Hat
Interactive classroom engagement tool for polls, questions, discussions, and real-time feedback.

Turnitin
Provides originality reports, markup tools, rubrics, and writing feedback.

Starfish
Academic advising tool that allows instructors to share feedback and support student success. Integrates with Canvas.

Courseware
Helps faculty navigate approved software and digital tools for course instruction. Integrates with Canvas.

VoiceThread
Supports asynchronous discussions using uploaded presentations, videos, and documents.

LionPATH
Access teaching schedules, class rosters, grading, and exam information.

Adobe Creative Cloud
Free access to tools like Photoshop, InDesign, Acrobat Pro, After Effects, and more for digital storytelling and content creation.

Sites at Penn State
WordPress-based platform for building websites, blogs, and portfolios.

SIMBA
System for Integrated Management, Budgeting, and Accounting — used for University financial processes.

WorkLion
Human resources portal for accessing Workday, payroll, benefits, recruiting, and time tracking.

Qualtrics
Survey and feedback collection platform for research and institutional use.

Software Downloads
Catalogue of free and discounted University-approved software.

WebLabs
Provides remote access to classroom and lab resources via a web browser.

VM Hosting
Virtual machine hosting service for departments, colleges, and research units.

GitLab
Platform for sharing and collaborating on code.

PASS (Penn State Access Account Storage Space)
Secure, accessible file storage for faculty and staff.

Cloud Services
Secure partnerships with industry-leading providers for scalable cloud-based infrastructure and services.

Device Management (SysMan, CLM, MDM)
Tools that allow IT staff to remotely manage University-owned devices, maintain security, and ensure consistent system updates.

Research Cyberinfrastructure
Penn State provides researchers and faculty with a variety of services and tools to help enable and aid them in their work. Here you will find all technologies, platforms, and services available at Penn State in Research Computing, Research Cyberinfrastructure, and Research Data.

Shared Governance of Research Computing and Cyberinfastructure
Penn State approaches the governance of Research Computing and CyberInfrastructure (RCCI) in a unique manner, utilizing a shared approach that engages faculty, IT professionals, and administrators from across the University, and providing a structure through which researchers can elevate their questions, suggestions, and problems to the highest levels of the University.

Institute for Computational and Data Sciences (ICDS)
One of five interdisciplinary research institutes within Penn State’s Office of the Vice President for Research, the Institute for Computational and Data Sciences (ICDS) helps researchers team up to develop and apply innovative, high performance computation methods.

Research Network
The Research Network gives faculty access to secure, high-performance research data transfers. Learn more about the service on the Frequently Asked Questions page.

Research at Penn State
The Office of the Senior Vice President for Research supports a rigorous program of faculty and student research and creative accomplishment by enhancing the environment for scholarly and artistic endeavors, encouraging the highest quality standards, and fostering ethical conduct in research.

Qualtrics
Qualtrics is a web-based software program that enables you to create surveys to collect and analyze feedback from participants. For more information visit the Qualtrics website and contact your local IT administrator for licensing information.

Library Resources
Visit the Services and Research pages on the Penn State University Libraries website to learn more about and access important research tools including data bases, e-journals, course reserves, citation guides, and data archiving and preservation

Institutional Review Board Training
The Institutional Review Board (IRB) is a federally mandated entity that oversees the protection of human subjects in research. If you or your students are conducting research involving human subjects while at Penn State, you are required to be in compliance with the IRB.

Cloud Computing
The Cloud Program provides access to cloud-based IT infrastructure for easy and rapid acquisition, development, and scaling of secure resources, letting you focus on your research and reduce costs. For more information visit our support website. 

Policies
Keep up-to-date with Penn State privacy policies by reviewing them regularly. 

HIPAA
Penn State is subject to parts of both HIPPA and the Health Information Technology for Economic and Clinical Health (HITECH), two laws that protect health information. Learn more about the laws and how to file a complaint if necessary. 

General Data Protection Regulation (GDPR)
Learn more about the General Data Protection Regulation (GDPR), which requires a baseline set of standards for organizations that process personal information. GDPR safeguards the processing and movement of personal information for individuals residing in the European Union. 

Personally Identifiable Information (PII)
Personally Identifiable Information (PII) is any information maintained by the University that can be used to distinguish or trace an individual’s identity. Learn more about specific types of PII and The Pennsylvania Data Security Breach Notification Laws. 

Information Technology Services

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IT Help Desk

Contact Us

Phone: 412-675-9498
Email: [email protected]

Office Hours

Monday to Friday: 8:00 a.m. to 5:00 p.m.

Where To Find Us

Crawford Building
4000 University Drive
McKeesport, PA 15132

IT Help Desk
Map of the campuses of Penn State throughout Pennsylvania highlighting the location of Penn State Greater Allegheny

Penn State Greater Allegheny

Located just 15 miles from Pittsburgh in McKeesport, Penn State Greater Allegheny is a residential campus that combines personal support with the strength of a world-class Penn State education, offering ten bachelor’s degrees, five associate degrees, and the first two years of Penn State’s 275+ majors. Students enjoy a close-knit campus experience with big-city access and real-world opportunities from day one.
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