Information Technology Services

Welcome to the IT Help Desk!

"Have you tried turning it off and on again?" —The IT Crowd

The IT Help Desk at Penn State Greater Allegheny provides essential technology support for local students, faculty, and staff. Our goal is to ensure you have a seamless and productive technology experience on campus.

How to Connect to WiFi
 

Sign for the Crawford Building at Penn State Greater Allegheny

Contact the IT Help Desk

  • Location: Crawford Building, Lower Level Help Desk
  • Phone: 412-675-9498
  • Hours: Monday through Friday 8:00 a.m. to 5:00 p.m.

Submit a Request by:

Note: if you need to obtain your AccessID, please follow the electronic account activation process.

IT Help Desk Staff
Student using iPad to take a photo of a flower.

ITS Alerts

Stay informed about technology updates that may impact campus operations. Visit the IT Alerts page to view active issues, track progress on service disruptions, and see when systems are fully restored.

You can also subscribe to receive email notifications about outages, maintenance, and important IT updates so you’re never caught off guard.

CCIT: Greater Allegheny IT Support
Students smiling looking down at iPad

IT Support for Students

At the IT Help Desk, students can ask general information questions or ask for assistance with lab computers. Students living on-campus can request technical support if they are experiencing computer problems by submitting a support ticket or by contacting the IT Help Desk.

Student IT Resources
Faculty Adviser with her student during New Student Orientation, searching for classes using iPad

IT Support for Faculty and Staff

The IT Help Desk supports faculty and staff with account access, email setup, WiFi connectivity, classroom technology, software installation, and general troubleshooting.

Faculty and Staff IT Resources
Student at NSO learning to use iPad

The Digital Fluency Project

The Digital Fluency Project enhances teaching, learning, and service through cutting-edge technology. Discover how this initiative is transforming our campus.

The Digital Fluency Project